The Chandigarh administration incurred a cost of INR 20 lakh to launch a call centre, in an effort to improve the efficiency of government services. Not only will this improve the spontaneity of services but will also ensure quick response to the grievances of citizens. The call centre has been setup in sector 19, Chandigarh and will be functional from 9 am to 5 pm from Monday to Saturday. It will cater to 10 departments namely Estate Office, Food and Supplies Department, Registrar of Societies, Social Welfare, Red Cross Society and Senior Citizens, Home Office, Sustenance and Supplies Division, Representative Chief Office, Agribusiness and Recorder of Social Orders.
Trained professionals of respective departments will be deployed at the call centre, which will help in provision of quick responses to the grievances aired by the residents. The grievances will be registered in the database and thereafter will be forwarded to the concerned department. The system will also have the facility to record, both incoming and outgoing calls. Danish Ashraf, The Joint Director, Food – Supplies and Consumer Affairs said “that people are unaware of various helpful schemes of the government which will also be promoted through this initiative.”
A spontaneous redressal cell was a long overdue need of the city to improve the quality of its administrative services. It is good news for the people of Chandigarh who are also coming forward to support the initiative. The Chairman of Federation of Sector Welfare Associations Chandigarh (FOSWAC), Mr Blinder Singh Bittu said, “Setting up of the call focus is correct stride as it will fortify the grievances redressal component.”
News Source: Indian Express, A2Zupdate.com
